1 – I was out to purchase a 57-inch TV from Fry’s a little over a year ago. After reviewing all the many choices to choose from, I was impressed with the many capabilities that Samsung had on this particular TV, so I punched it. Throughout that year, I spent more time out of state than at home. As of 2012, we are back, and I decided to enjoy my TV. As I browsed the menu to set up everything that this TV has to offer, I ran into a snag. So I called the Samsung number for assistance. I was trying to access Smart Hub but was told that I need to purchase a Samsung wireless LAN Adapter; so we did.
I once again called Samsung for further assistance. To my disappointment after following the lead of the many instructions from your Samsung tech, I was told that my TV does not provide the features that they were trying to set up. I replied with “Then why are these items on the TV and remote control?” They could not explain other than “It’s advertisement.” My question: What false advertisement? I hung up the phone and called back, hoping that perhaps I had connected with someone who didn’t know what they were talking about.
Once again, I jumped through all the hoops and was finally told that this TV is not compatible with the item that I purchase. The item that they told me to purchase was WIS09ABGN, and my TV cannot support what is offered on the screen. So she took me to Media P and took up over an hour of my time just to inform me that I could download movies from my computer onto my TV. Huh? In 2012, who does that? DirecTV offers that with a click of the remote, but I was requesting the ability to use Netflix.
2 – I purchased a television for my family for Christmas and it stopped working. So I took it to a repair shop (Topps) and paid for them to look at it and give me an estimate to fix it. The computer panel is out and the cost to fix the television would be over $900, so I disposed of the television but am very upset.
3 - I purchased a LG TV for Christmas 2010. For the past, while it has been having trouble turning on, I would have to press the button multiple times before it would finally go on. Recently, it simply stopped and would click over and over but would never actually come on. I started researching and found that there was a known problem with a capacitor on LG TVs made around that time. I called LG customer service and they promptly told me that my model was not on the list of affected models. I explained to them that I was having the same symptom and believed it was the same problem. They said that my one year warranty had ran out (tell me something I didn’t know, this is 2012 and the TV was purchased in 2010), but that they were willing to give me the names of some shops in my area that would graciously repair my set for a price. I tried to tell them that it was unacceptable, but they stood firm.
Anyway, in the end, I went out and purchased another TV (not LG). The thing is I’ve always been a loyal LG customer. I’ve currently own 2 LG TVs (one not working), 2 DVDs and 1 cd player. However, based on this last experience, I will never purchase any LG equipment again. It simply boggles my mind that they would know that this is a problem with so many models, but would insist that the problem could not possibly be happening even though the symptoms are exactly the same.
4 - Once again Haier is trying to get out of helping their customers. I sent a complaint into Consumer Affairs on September 27, 2011, telling about my experience with my faulty “clicking” TV and the inaction by Haier Customer Service. My brother had checked the TV and stated it would be a costly fix. So it was disposed of at the local landfill and I bought a new one.
A class action lawsuit apparently forced them to deal with the issues that were very prevalent with these TVs with the faulty capacitors so I filled out the claim form and very shortly afterwards received a call back from Haier stating I needed proof that I had disposed of the TV.
What proof? Why would I have ever even thought that I would need proof that I threw a TV away? Oh right, I knew that there would be a class action lawsuit! I have a receipt of the new TV I had bought to replace it and, believe me, it wasn’t a Haier! I have a feeling lots of people did the same thing I did and now, with all their scheming and greediness, a lot of people still won’t be compensated.


